Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

ProVision Studio ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website provisionsolution.top (the "Site") and use our services related to audio and video equipment sales, rentals, and videography services in Calgary, Canada.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Submit inquiry forms or request information about our services
• Contact us via email, phone, or contact forms
• Request quotes for equipment sales or rentals
• Book videography services or podcast studio setup consultations
• Subscribe to our newsletter or blog updates
• Engage with us through customer service channels

This information may include:

• Full name
• Email address
• Phone number
• Project details and service requirements
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:

• IP address and general location information
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits
• Clickstream data and navigation patterns

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our Site
• Analyze Site traffic and usage patterns
• Improve Site functionality and user experience
• Deliver relevant content and personalized information

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain Site functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process inquiries, provide quotes, fulfill equipment rentals and sales, schedule videography services, and deliver podcast studio setup consultations
• Communication: To respond to your questions, send service confirmations, provide customer support, and send important notices about our services
• Marketing: To send promotional materials, newsletters, blog updates, and information about new equipment, services, or special offers (you may opt out at any time)
• Site Improvement: To analyze Site usage, identify technical issues, improve navigation, enhance user experience, and develop new features
• Business Operations: To maintain records, conduct internal research, perform data analysis, and improve our business processes
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests
• Security: To protect against fraud, unauthorized access, and other security threats

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Site and delivering our services, including:

• Web hosting and technical infrastructure providers
• Email marketing and communication platforms
• Analytics and data analysis services
• Customer relationship management systems
• Payment processors (for equipment purchases and rentals)

These service providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.

3.2 Business Transfers

If ProVision Studio is involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information when required by law, legal process, litigation, or governmental request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Prevent or investigate possible wrongdoing
• Enforce our Terms & Conditions

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent for such disclosure.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods depend on:

• The nature of the information collected
• The purpose for which it was collected
• Legal, regulatory, or contractual obligations
• Legitimate business interests

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Secure servers and database protection
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Data Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Marketing Communications

If you have opted in to receive marketing communications from us, you may opt out at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at the email or phone number below
• Updating your communication preferences (when available)

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your service requests, account information, or legal notices.

8. Third-Party Links

Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by ProVision Studio. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

10. International Data Transfers

ProVision Studio operates in Calgary, Canada. If you access our Site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where data protection laws may differ from those in your jurisdiction. By using our Site, you consent to the transfer of your information to Canada.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. Material changes will be communicated through:

• A prominent notice on our Site
• Email notification to registered users
• Other appropriate communication channels

Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

This Privacy Policy is designed to comply with Google Ads policies and applicable privacy laws. ProVision Studio is committed to maintaining the highest standards of privacy protection and transparency in all our data handling practices.